Privacy Policy

Privacy & Security

Thank you for visiting www.nestnewyork.com (this “Web site”). NEST Fragrances, LLC (“NEST”, “NEST Fragrances”, “we”, “us”, or “our”) is committed to honoring your privacy while at the same time providing you with a first-rate online shopping experience. We respect your concerns about privacy and value the relationship we have with you. This Privacy Policy describes the types of personal information we collect about our customers, how we use that information, with whom we share it, and the choices available to our customers regarding our use of the information. We also describe the measures we take with the goal of protecting the security of the information and how our customers can contact us about our privacy practices.

In this policy, “personal information” means “information relating to an identified or identifiable natural person”. An “identifiable natural person” is “one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, and online identifier or to one or more factors specific to his/her physical, physiological, genetic, mental, economic, cultural or social identity.”

By submitting information through our Web site, you agree to the terms of this Privacy Policy and you expressly consent to the collection, use and disclosure of your information in accordance with this Privacy Policy. This Privacy Policy does not cover any website other than the Web site.

This Web site is intended for residents, 18 years of age or older, of the United States and its territories and possessions (collectively, the “U.S.”). By using and/or submitting information through this Web site, you agree and represent that you reside in the U.S. and are at least 18 years old.

Children’s Privacy

We do not knowingly collect any Personal Information of children under the age of 16. The Web site is not directed to children under the age of 16. If we become aware that we have inadvertently received personal information from a visitor under the age of 16 on the Web site, we will delete the information from our records.

Information We Collect

We may obtain personal information about you from various sources, including third parties. When you visit our Web site, place an order, otherwise interact with our Web site, attend one of our or our business partners’ virtual or in-person events, and/or contact us via e-mail, certain information is or may be collected. Among the types of information that may be collected are the following:

  • If you create an account, we may collect your name, company, address, phone number, and email address.
  • If you place an order, we may collect your name, company, address, phone number, email address, billing information, shipping information, the kind of product purchased and other information about your purchase.
  • If you sign up for emails, we will collect your email address.
  • If you sign up for mobile messaging (SMS), we will collect your phone number.
  • If you send us an email, we will collect your name, email address, and any information that you may choose to submit with the e-mail message.
  • If you participate in any surveys, contests, wish lists, reviews, and other voluntary offerings provided on the Web site, we will collect any information you submit as part of such offerings.
  • When you use one of our mobile applications, we may ask you for your geo-location.
  • We may collect information about your use of coupons and other discounts on our online store, including the number of discounts used, interests and shopping preferences.
  • We may collect any other information you provide us in response to suggestion forms or other questionnaires.

You may choose not to share your geo-location details by adjusting your mobile device’s location services settings. To decline from sharing your geo-location details, follow the instructions on your mobile device on changing the relevant settings; otherwise, please contact your service provider or device manufacturer.

When you visit this Web site, we may also collect certain information about your device or usage by automated means, including using technologies such as cookies, web server logs and web beacons. Please see the Cookies, Web Server Logs and Web Beacons section for more information.

We also collect the following information via technology (“Access Information”). We collect your browser type, operating system, Internet Protocol (IP) address, domain name, and/or a date/time stamp for your visit. When you visit this Web site or view one of our e-mails, we may use pixel tags (also called “clear” gifs), tracking links and/or similar technology to note some of the pages you visit on our Web site to help personalize your experience. We may also use pixel tags to determine what types of e-mail your browser supports. We may also collect Access Information through the use of cookies on the websites of those companies that serve our advertisements. We have no control over, do not review, and cannot be responsible for these outside websites or their content. Please see the Links to Other Websites section of this Privacy Policy for more information.

Our products are available for sale in many third-party retail outlets, including department, specialty, boutique, and online stores. Unless otherwise indicated at the time that you provide your personal information, any personal information collected in these third-party stores is not collected by us. This Privacy Policy does not address any data collection by our retail partners.

Links to Other Websites

Our Web site may provide links to other websites for your convenience and information. These websites may operate independently from us. To the extent any linked websites you visit are not owned or controlled by us, we are not responsible for the sites’ content, any use of the sites, or the privacy practices of the sites. Please be aware that the terms of our Privacy Policy do not apply to these outside websites, including any social media platforms or pages that are linked on our Web site, associated with us, or recommended by us. Please be aware that these outside websites and platforms have their own privacy policies that are applicable to the information they collect. We strongly suggest that you review these third parties’ terms and privacy policies.

Information You Provide

You may choose to provide personal information to us in a number of ways, such as when you participate in an offer or promotion or when you make a purchase on our Web site. The types of personal information you may provide to us include:

  • Contact information (such as name, postal address, email address, and mobile or other phone number)
  • Month and day of birth
  • Username and password, nickname/screen name
  • Payment information (such as your payment card number, expiration date, delivery address, and billing address, through a third party payment processor)
  • Purchase history
  • Product preferences
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Return Policy

We want you to be pleased with your NEST NEW YORK purchase. If for any reason you are not completely satisfied, you may return or exchange an item within 30 days of purchase. We will accept returns through July 25, 2025. Please email cs@nestfragrancessupport.com or call (844) 422-8751 to start the return process and include your order number in your correspondence. Original shipping costs are not refunded by NEST NEW YORK. Customers are responsible for their own return shipping costs. Return shipping costs are not refunded by NEST NEW YORK.

Note, the item must be in like-new condition, unless defective when sold. "Like-new" means unopened, undamaged, unused, and salable. Please inspect your order carefully upon arrival to report if any significant damage happened in transit. NEST NEW YORK reserves the right, at its sole discretion, to determine if returned merchandise is in like-new condition.